1. Introduction
Member Diving (“we,” “our,” “us”) operates member-diving.com (“Website”). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, disclose, protect, and retain your personal information when you visit or use our Website and services.
2. Information We Collect
a. Information You Provide Directly
Contact & Booking Forms: When you contact us or sign up for a diving course, tour, or rental via our forms, we collect information like your name, email, phone number, message details, date of birth, equipment needs (e.g., Diamond Kit), certification levels, logged dives, physical data (height, weight, fin size), and declarations like medical readiness.
Preferences & Selections: Course choices (e.g., Scuba Diver, Introductory Program), rental options (roller, auto), and other bookings.
b. Automatically Collected Information
Log Data & Cookies: We automatically collect site usage data (e.g., IP addresses, browser type, page views) and use cookies/Google reCAPTCHA to protect against abuse.
c. Third-Party Data
reCAPTCHA & Google Services: Information shared through Google’s reCAPTCHA services is subject to Google’s Privacy Policy. Member Diving
3. How We Use Your Information
Service Delivery: Process bookings and inquiries, arrange courses, tours, rentals, and private instruction.
Communication: Respond to your messages, confirm arrangements, provide updates or promotional offers.
Safety & Compliance: Use medical and personal details to ensure safe participation and meet legal or instructor-declared requirements.
Security: Prevent abuse (e.g., via CAPTCHA).
Website Optimization: Analyze usage to improve site navigation and offerings.
4. Legal Basis for Processing
Depending on your location and applicable laws:
Consent: When provided via forms.
Contractual Necessity: To fulfill services you request (tours, bookings).
Legitimate Interests: For safety, fraud prevention, communications.
Legal Compliance: As required by applicable regulations (e.g., Thailand PDPA, EU GDPR).
5. Disclosure of Your Information
We may share your data with:
Service Providers: Hotel transport providers, dive instructors, third-party tools (reCAPTCHA).
Legal Authorities: In response to lawful requests or to comply with legal obligations.
Business Transfers: If Member Diving merges or is acquired.
6. Data Retention
We retain your personal information only as long as necessary:
To provide services and fulfill legal or financial obligations.
To address claims or support safe practices.
For marketing (where permitted) until you opt out.
7. Security Measures
We use technical safeguards (e.g., encryption, secured database storage, reCAPTCHA) and organizational policies to protect your personal information.
8. Your Rights
Depending on applicable laws, you may have the right to:
Access, correct, or delete your data.
Restrict or object to processing.
Withdraw consent.
Lodge a complaint with a supervisory authority.
To exercise your rights, contact us at the details below.
9. Cookies & Tracking Technologies
We use cookies and tracking tools to:
Protect our site (e.g., reCAPTCHA).
Monitor site performance.
Improve your browsing experience.
You can adjust your browser settings to delete or block cookies, but this may affect your ability to use the website.
10. Children’s Privacy
We do not knowingly collect personal data from children under 13 (or the relevant age of consent). If you believe a child provided personal information, please contact us to remove it.
11. International Transfers
Your information may be transferred to and stored on servers outside your country (e.g., Thailand, Switzerland). We implement protections to maintain data security during such transfers.
12. Updates to This Policy
This Privacy Policy may be updated periodically. We’ll indicate the effective date at the top and encourage you to review it regularly.
13. Contact Us
If you have any questions about this policy or your data rights, please reach out:
Email: info@member-diving.com